Terms & Conditions
Privacy Policy
Sentry Five uses input forms on our website to serve our customers effectively and in a timely manner. At no time are you in any way obligated to enter any information through our website that you are uncomfortable with.
All information collected through these forms as well as information collected from direct email messages is solely for use within the Sentry Five Customer Service immediate office and will not be shared with any third party under any circumstances.
Respecting your privacy is our number one priority.
Shipping Policy
Shipment Processing Time
Normal processing time is between 1 to 2 days from placing the order.
Although every effort is made to ship the order within the aforementioned processing time, no guarantees are expressed or implied. Occasional delays occur due to the fabrication process.
Shipping Rates & Estimates
Sentry Five shipping rates apply within Canada and the contiguous USA (lower 48 states). Please contact Sentry Five customer service at: 1-403-346-7436 or email at sales@sentryfive.com to arrange for custom shipping details or to have items shipped to other regions.
Non-Delivery of or Lost or Stolen Package
Please contact Sentry Five customer service at: 1-403-346-7436 or email at sales@sentryfive.com and we will be pleased to assist you.
Returns
Once your shipment has left our factory, we are unable to recall the package or packages. If you choose to refuse the package or packages, upon delivery, you will be responsible for all shipping and return shipping charges.
If you received damaged, defective, or incorrect product or you are not happy with the product shipped to you, please refer to our Return Policy (below) about the available options for returning your order.
If you have any questions concerning our shipping policy, please contact Timbren customer service at 1-403-346-7436 or email at sales@sentryfive.com
Returns Policy
Satisfaction Guarantee
We appreciate your purchase of Sentry Five products and want you to be happy with your purchase. That is why we offer a 30-day Sentry Five Customer Satisfaction Guarantee:
If you are not happy with the product; if it hasn’t lived up to your expectations, or you simply changed your mind – Sentry Five will take it back after having the opportunity to walk through the issues with you to determine if a solution can be found.
You may return Sentry Five products for a refund, a replacement product, or another product of similar value.
What Next?
To return a product, please contact Sentry Five customer service at sales@sentryfive.com Our customer service representatives are available between 8AM and 5PM MST Monday through Friday.
In the event a solutoin cannot be found and the product needs to be returned, Sentry Five customer service will issue you a Return Materials Authorization (RMA) number. This number will assist us in processing the return quickly and accurately. Sentry Five customer service may request the following information to issue you an RMA number:
- Proof of purchase
- Photographs of the product (only applies in case of return of damaged, defective, or incorrect product)
After receiving an RMA number, please:
- Place the goods securely in original packaging, if possible.
- Write the RMA number visibly and legibly on the outside of the package.
- Return item prepaid to the following address:
USA and Canada Customers
Sentry Five Security Devices
3337-50th Avenue, Red Deer, AB T4N 3Y2, Canada
You will be responsible for return shipping charges, unless otherwise indicated. If you have any questions concerning your order or return, please contact us at sales@sentryfive.com
Showroom Location
3337-50th Avenue
Red Deer, AB T4N 3Y2
sales@sentryfive.com
Hours
Mon - Fri:8am - 5pm
Sat: by appt. only
Sun: Closed